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Evolution not Revolution -- Organisations today depend on instantaneous communication between geographically dispersed departments. If departments cannot communicate, businesses cannot operate – or at least not to optimum performance. When building global business operations, organisations face new challenges that can seem daunting. Developing an effective supporting infrastructure is often the key concern. However, this must be approached in the context of the wider, global business environment and, more importantly, the challenge of running seamless 24/7 global operations in different locations and time zones.